Social assistance

Social assistance provides people in need and their families with access to goods and services that are adapted to their specific situation, in order to help them acquire or preserve their autonomy. This assistance may be palliative, curative, or preventive. It may be provided in the form of short-, medium-, or long-term social support and, where necessary, can include material aid in kind or in cash. Social assistance is a supplementary measure, and may be used to complement other social measures and financial aid provided for by other laws and regulations, which the recipient must first exhaust.

What services are offered?

• financial aid;
• goods (such as nappies, milk, furniture, or clothes);
• explaining to people their rights under the applicable laws and regulations;
• informing people about the administrative steps to be taken in light of their social situation and, if necessary, assisting them with these procedures (for example, applying for cost-of-living benefits, applying for additional benefits under the guaranteed minimum wage law ensuring income to persons whose pension rights are insufficient, or who lack other means, official declarations at the Bierger-Center, family allowance benefits, parental leave, etc.);
• labels for use with the third-party payer system (tiers payant social - TPS)
• where applicable, registering the recipient with Social Security;
• if needed, preparing an assistance plan tailored to the recipient's situation;
• assisting the recipient in managing their finances;
• providing financial and/or material aid as an advance or a supplement;
• information and advice;
• guidance towards the specialised services that are best suited to the recipient's situation, especially in the event of an emergency (for example, finding housing or a day-care centre, conflicts between family or neighbours, alcohol and drug addiction, etc.).
• acting as an intermediary with third parties (for example, lawyers, court officers, Familljen-Center, psychiatrists, the National Office for Children [Office national de l'enfance], etc.); and
• supporting recipients until their individual situations have stabilised.

Exclusions :

Certaines catégories de personnes ne sont pas éligibles à l'aide sociale :

• Les demandeurs de protection internationale qui bénéficient d’un régime propre à leur situation
• Les personnes qui ont obtenu une autorisation de séjour suite à un engagement pris par un tiers de subvenir à ses besoins
• L’élève ou l’étudiant étranger, qui s’établit au Grand-Duché de Luxembourg pour y poursuivre des études ou des formations professionnelles
• Les ressortissants de l’Union européenne ou d’un autre État ayant adhéré à l’Accord sur l’Espace économique européen ou de la Confédération suisse ou un membre de sa famille, quelle que soit sa nationalité, durant les trois premiers mois de son séjour sur le territoire du Luxembourg ou durant la période où il est à la recherche d’un emploi s’il est entré à ces fins sur le territoire. Cette dérogation ne s’applique pas aux travailleurs, salariés ou non salariés, ou aux personnes qui gardent ce statut ou aux membres de leur famille, quelle que soit leur nationalité
• Les personnes en séjour temporaire au Luxembourg
• Les personnes qui font l’objet d’une mesure de détention préventive ou d’une peine privative de liberté, sauf pendant la période d’un congé pénal