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Legal notice

This website – www.vdl.lu – and the content hereof are the property of the City of Luxembourg municipal administration (hereinafter referred to as "we", the "City" or the "City of Luxembourg"). It is published by the City's Service Communication et relations publiques (Communications and Public Relations Department) and hosted by its Service Technologies de l’information et de la communication (Information and Communications Technology Department).

The City also publishes on the internet:

  • the "cityapp – VDL" mobile app (hereinafter referred to as "cityapp").

This legal notice applies to the aforementioned website and app, save for a few exceptions, which are mentioned below.

All content is for informational purposes only. Although we make every effort to keep the information updated, we cannot guarantee that all information is valid at all times.

We may not be held liable for internet failures, or for any damage whatsoever that may be caused by the information provided, regardless of its nature.

Links to other websites do not constitute an endorsement by the City of Luxembourg. We have no control over the content of websites that do not belong to the City of Luxembourg. Please note that when you submit requests for documents that are not hosted on this server but downloaded from other servers, you must review the conditions of use for the server that hosts the document.

We reserve the right to make any necessary changes to these pages without prior notice. Any changes to the content of this website will supersede the previous version of said content.

Under no circumstances may the City of Luxembourg be held liable for any direct or indirect damage arising from the use of this site or the information provided.

Languages

vdl.lu is available in English, French and German, except for legal documents and job-vacancy announcements, for which French is the official language of publication. Only the French version is binding. We make every effort to publish all information in these three languages at the same time. However, the City may not be held liable if content is unavailable in English or German.

The cityapp is available in English, French and German. Only the French version is binding. We make every effort to publish all information in these three languages at the same time. However, the City may not be held liable if content is unavailable in English or German.

Text documents

All text documents that appear on any of the City of Luxembourg's websites are covered by the City's user licence, which is a "Creative Commons" licence. In accordance with this licence, the City of Luxembourg permits all copying, distribution, dissemination and adaptation of the content. The content must be redistributed under the same licence. In return for this use, the City of Luxembourg requires that its name be mentioned.

No special application is required to reuse this content.

In other words:

  • Content may be reused and disseminated.
  • Content may be changed before it is redistributed (excerpted, reworded, etc.).

Subject to the following conditions:

  • You must apply and cite the "Creative Commons" licence.
  • You must credit the City of Luxembourg by citing the source (City of Luxembourg Website).

Non-text files

The City of Luxembourg does not authorise the reuse of content for files that are not text documents.

This applies to photos, videos, sound files, animations, graphics, diagrams, etc. (this list is not exhaustive).

Any use of this type of file for any purpose other than viewing on one of the City's servers or downloading for private viewing offline constitutes a violation of copyright and may result in prosecution.

Protection of personal data

In accordance with the laws on the protection of natural persons with regard to the processing of personal data, the City of Luxembourg reminds users that any data and information collected by its departments are subject to processing for the purposes of performing the tasks for which it is responsible, in accordance with the legal and regulatory provisions in force.

Personal data and information are retained for as long as necessary to achieve the purposes of their processing.

For more information, please contact the data protection officer or the data controller:

  • Data Controller
    42, place Guillaume II
    L-1648 Luxembourg
    or
    dpo@vdl.lu
     
  • Municipal Administration of the City of Luxembourg
    42, place Guillaume II
    L-1648 Luxembourg
    or
    protectiondesdonnees@vdl.lu

You have the right to access and rectify your personal data, as well as, where applicable, the right to data portability and the restriction of the processing of your data. You have the right to have your personal data erased, unless the processing of such data is mandatory.

You also have the right to object to the processing of your personal data if you provide legitimate reasons, unless the processing is required to abide by a legal obligation.

To lodge a complaint, you may also contact the National Commission for Data Protection (Commission Nationale pour la Protection des Données – CDPD):

15, boulevard du Jazz
L-4370 Belvaux

cityapp

In principle, the cityapp can be used without the user needing to provide any personal data.

In certain cases, and then only with their consent, the user may be requested to provide the following personal data:

  • User status: resident, worker or visitor
  • Surname
  • First name
  • Home address
  • Work address
  • Email address

These details may be requested in the following cases/for the following purposes:

  • Customisation of widgets
  • For the user's personal account, for the purpose of managing personal data stored on their smartphone, and pre-filling contact forms
  • Filling in contact forms (see "Report-It" and other contact forms").

Such data is stored only on the user's smartphone.

Data used for the purpose of configuring widgets are stored only on the City's servers. Such data is anonymised, thus making it impossible to identify the user. As such, no connection with a natural person can be established.

"Report-It" and other contact forms

When filling in contact forms, including when using the "Report-It" service on the website or reporting an incident using the cityapp, the user may be requested to provide the following personal data:

  • Surname
  • First name
  • Home address
  • Email address
  • Telephone number

When a user reports an incident, the following information provided by the user will be published:

  • Location of the incident (address)
  • Any images submitted by the user
  • Description
  • "Report created on" date
  • "Last updated on" date
  • Report status

Any personal data collected through these contact forms may be:

  • stored on the City's servers for the sole purpose of processing the request for information, or the incident, submitted through the "Report-It" service
  • forwarded by email to the departments selected by the user for processing (contact page on vdl.lu, and in the cityapp under Services > Need help? > Contact form > Request information)
  • forwarded by email to the City's service provider for processing (in the cityapp under Services > Need help?).

Users' personal data is retained for a period of time that is compliant with legal provisions and in keeping with the purposes for which they were collected.

Accessibility statement

(pursuant to the Law of 28 May 2019 on the accessibility of websites and mobile apps published by public-sector bodies [loi du 28 mai 2019 relative à l'accessibilité des sites internet et des applications mobiles des organismes du secteur public])

vdl.lu is partially compliant with Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1, due to the following issues:

  • Certain images (including those obtained from external sources, e.g. those used in our calendar) do not have an alternative description and therefore cannot be read correctly by screen readers.
  • The website features interactive maps.
  • Some forms feature an autocomplete function, or pop-up calendars.
  • Certain documents are PDFs.

Where the cityapp is concerned, the aim is to achieve compliance with Level AA of WCAG 2.1. A more in-depth analysis is currently underway.

User feedback

To report any instances of non-compliance, please send an email to web@vdl.lu.

For further information, please go to the digital accessibility portal.

Latest update

This legal notice was last updated on 29 September 2020.