Protection of personal data

In accordance with the laws on the protection of natural persons with regard to the processing of personal data, the City of Luxembourg reminds users that any data and information collected by its departments are subject to processing for the purposes of performing the tasks for which it is responsible, in accordance with the legal and regulatory provisions in force.

Personal data and information are retained for as long as necessary to achieve the purposes of their processing.

For more information, please contact the data protection officer or the data controller:

• Délégué à la protection des données
  42, Place Guillaume II
  L-1648 Luxembourg
  or
  dpo@vdl.lu
  
• Administration communale de la Ville de Luxembourg
  42, Place Guillaume II
  L-1648 Luxembourg
  or
  protectiondesdonnees@vdl.lu

You have the right to access and rectify your personal data, as well as, where applicable, the right to data portability and the restriction of the processing of your data. You have the right to have your personal data erased, unless the processing of such data is mandatory.

You also have the right to object to the processing of your personal data if you provide legitimate reasons, unless the processing is required to abide by a legal obligation.

To lodge a complaint, you may contact the National Commission for Data Protection (Commission Nationale pour la Protection des Données– CDPD):

15, boulevard du Jazz
L-4370 Belvaux.

Generally, the cityapp can be used without the user needing to provide any personal data, though the user can select their preferred language (French, German or English).

In certain cases, the user may be asked to provide the following personal data on a purely voluntary basis:

• User status: resident, worker or visitor
• Surname
• First name
• Home address
• Work address
• Email address

These details may be requested in the following cases/for the following purposes:

• Customisation of widgets
• For the user's personal account, for the purpose of managing personal data stored on their smartphone, and pre-filling contact forms
• Filling in contact forms (see point below).

Such data is stored only on the user's smartphone.

The only data stored on the City's servers are those used for the purpose of configuring widgets. Such data is anonymised, thus making it impossible to identify the user. As such, no connection with a natural person can be established.

Generally, events organised by the City of Luxembourg are public events, and it is possible that participants may be photographed or filmed. It is possible these likenesses may be published either digitally or in print.