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Protection of personal data

Data and information collected by the City of Luxembourg

In accordance with the laws on the protection of natural persons with regard to the processing of personal data, the City of Luxembourg reminds users that any data and information collected by its departments are subject to processing for the purposes of performing the tasks for which it is responsible, in accordance with the legal and regulatory provisions in force.

Personal data and information are retained for as long as necessary to achieve the purposes of their processing.

For more information, please contact the data protection officer or the data controller:

  • Délégué à la protection des données
    42, Place Guillaume II
    L-1648 Luxembourg
    or
    dpo@vdl.lu
  • Administration communale de la Ville de Luxembourg
    42, Place Guillaume II
    L-1648 Luxembourg
    or
    protectiondesdonnees@vdl.lu

You have the right to access and rectify your personal data, as well as, where applicable, the right to data portability and the restriction of the processing of your data. You have the right to have your personal data erased, unless the processing of such data is mandatory.

You also have the right to object to the processing of your personal data if you provide legitimate reasons, unless the processing is required to abide by a legal obligation.

To lodge a complaint, you may contact the National Commission for Data Protection (Commission Nationale pour la Protection des Données– CDPD):

15, boulevard du Jazz
L-4370 Belvaux.

Newsletter

The information notice on the data processing operations associated with the newsletter can be viewed here.

The newsletter is usually sent on Wednesdays in the early afternoon. However, under no circumstances may the City of Luxembourg be held liable for any direct or indirect damage arising from the newsletter being cancelled or sent at a later date.

Cityapp

Generally, the cityapp can be used without the user needing to provide any personal data, though the user can select their preferred language (French, German or English).

In certain cases, the user may be asked to provide the following personal data on a purely voluntary basis:

  • User status: resident, worker or visitor
  • Surname
  • First name
  • Home address
  • Work address
  • Email address

These details may be requested in the following cases/for the following purposes:

  • Customisation of widgets
  • For the user's personal account, for the purpose of managing personal data stored on their smartphone, and pre-filling contact forms
  • Filling in contact forms (see point below).

Such data is stored only on the user's smartphone.

The only data stored on the City's servers are those used for the purpose of configuring widgets. Such data is anonymised, thus making it impossible to identify the user. As such, no connection with a natural person can be established.

"Report-It" and other contact forms

When filling in contact forms, including when using the "Report-It" service, the user may be requested to provide the following personal data:

  • Surname
  • First name
  • Home address
  • Email address
  • Phone number

When a user reports an incident, the following information provided by the user will be published:

  • Location of the incident (address)
  • Any images submitted by the user
  • Description
  • "Report created on" date
  • "Last updated on" date
  • Report status

Any personal data collected through these contact forms may be:

  • stored on the City's servers for the sole purpose of processing the request for information or the incident submitted through the "Report-It" service
  • forwarded by email to the departments selected by the user for processing (contact page on vdl.lu, and in the cityapp under Services > Need help? > Contact form > Request information)
  • forwarded by email to the City's service provider for processing (in the cityapp under Services > Need help?).

Users' personal data is retained for a period of time that is compliant with legal provisions and in keeping with the purposes for which they were collected.

Public events

Generally, events organised by the City of Luxembourg are public events, and it is possible that participants may be photographed or filmed. It is possible these likenesses may be published either digitally or in print.