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When carrying out construction work (dredging, drilling, installation of pylons and poles, piles and sheet piles) on public or private property, contractors must beware of any public utility cables and pipes that might be located on-site.

For this reason, the utilities must be marked before any work is performed: contractors must send a utility markout request to the relevant departments of the City of Luxembourg within a reasonable period of time, and at least two weeks prior to the desired start date for the works.

Water

After receiving a contractor's request, the Service Eaux will send a map of the water pipe network for the area in question, as well as the contact information for the person who will carry out the requested utility markouts. The map is provided purely for informational purposes and is valid only for the area in question. Using the measurements and distances indicated on the map is prohibited, and contractors are not released from their responsibility to measure all appropriate distances in order to avoid any type of damage when carrying out the works.

Any drinking water pipe lines on the premises must be identified; this is carried out by a representative of the Service Eaux. The requester must be present for the inspection! 

The information provided on the location of utility systems is not binding and does not release contractors from their safety obligations.

Sewers

Requests for information and utility markouts relating to the sewerage system of the City of Luxembourg must be sent to infocanal@vdl.lu with the subject:

  • "Name of work site or project" - Request for information/markout of sewerage, and
  • the exact address or a plan indicating the location for which the information is required.

For more information, please call 4796-3303 or 4796-3073.

District heating

Requests for the markout of district heating conduits of the City of Luxembourg must be sent to our offices:

Public lighting and ICT

Requests for information and markouts relating to the public lighting network must be sent to eclairage@vdl.lu with the following information:

  • the subject line: "Name of work site or project" - request for information/markout of public lighting;
  • exact address of the work site;
  • brief description of the work;
  • planned date and probable duration of the work;
  • contractor carrying out the work;
  • contact information for the site supervisor;
  • a site plan.

Requests made by fax are no longer accepted.

For further information, please call 4796-3880 during office hours.

Trafic

Requests for information and markouts relating to the network of cables and conduits of the Service Circulation (Traffic Department) must be sent by email to circulation@vdl.lu or by fax to 48 99 26 with the following information:

  • "Request for information and/or markout", sent to the Service Circulation;
  • exact address of the work site;
  • brief description of the work;
  • date and probable duration of the work;
  • contractor carrying out the work;
  • contact information for the site supervisor;
  • site plan for the proposed work site.

For more information, please contact 4796-2310 during office hours.

Please note that contractors are required to send markout requests in due form by a minimum of five working days before the intended start date of the works.


Contact
the department

Contact details

3, rue du Laboratoire
L-1911 Luxembourg

Getting there by bus


Contact
the department

Contact details

98-102, rue Auguste Charles
L-1326 Luxembourg

Getting there by bus

Opening hours

Monday–Friday

8:00–12:00 and 13:30–17:00


Contact
the department

Contact details

338, rue du Rollingergrund
L-2442 Luxembourg

Getting there by bus

Opening hours

Monday–Friday

8:00–12:00 and 13:00–17:00

Out-of-hours service

4796-3003


Contact
the department

Contact details

2, Bd F.D. Roosevelt
L-2450 Luxembourg

Opening hours


Contact
the department

Contact details

3, rue du Laboratoire
L-1911 Luxembourg

Getting there by bus

Contact details

3, rue du Laboratoire L-1911 Luxembourg
2, bd Roosevelt L-2450 Luxembourg

Getting there by bus

Opening hours

Monday–Friday

8:00–12:00 and 14:00–16:00