About the system
The Téléalarme personal alert system is an emergency response service that is available 24/7: if you are in need of urgent medical assistance, simply press the red button and a distress call will be made.
The City of Luxembourg has expanded the range of available devices over the years to ensure the optimal well-being and safety of users. It now offers additional equipment suited to individual needs: senior citizens, people with special needs, people living with chronic illnesses, etc. The Téléalarme devices help make everyday life safer for city residents while offering considerable flexibility to its users, both inside and outside their homes:
- traditional personal alert system (fixed transmitter and pendant worn around the neck or on the wrist);
- mobile remote alarm or SOS watch, with coverage throughout the Grand Duchy;
- aditional accessories such as wall-mounted alarm buttons, fall detectors, and heat, smoke, gas and water leak detection alarms, etc.
As all of these devices are directly connected to a call centre, the person in need of urgent medical assistance can easily reach an operator, who will immediately take the required help measures.
In order to determine the specific product and accessories best suited to each individual, an initial assessment – which is personalised and confidential – is carried out by a social worker.
SOS watch
With the SOS watch, you always have your panic button close at hand. In an emergency, you can get help anywhere in the Grand Duchy
as quickly as possible (subject to mobile network and GPS coverage), without having to use a cell phone.
With the SOS watch, you can:
- make an emergency call by simply pressing a button;
- transmit your location to the emergency response centre;
- communicate with the emergency response centre.
Watch the tutorial below for a demonstration of how the SOS watch works.
Programme
Fees
Non-exhaustive list and prices for monthly subscriptions and additional equipment
| Fees | Monthly subscription | One-off installation fees |
|---|---|---|
|
Traditional Téléalarme personal alert system ** |
€45 * |
€90 |
|
Mobile Téléalarme personal alert system |
€60 * (including SIM card) |
€90 |
|
Package: traditional Téléalarme personal alert system and one smoke or gas detector |
€45 |
€120 |
* Low-income residents are eligible for a discount.
** The traditional personal alert system can also be installed without a fixed telephone line; this incurs an additional charge of €5 per month for a SIM card.
| Additional pricing | Monthly subscription/additional equipment | Installation fees for additional equipment: €65 per trip |
|---|---|---|
|
Additional transmitter (worn around the neck or on the wrist) |
€10 |
|
|
Pull cord |
€10 |
|
|
Door contact |
€10 |
|
|
Additional charging station |
€10 |
|
|
Fall detector |
€15 |
|
|
Amplifier |
€10 |
|
|
Smoke, gas, heat or leak detector |
€10 |
|
|
Motion detector |
€15 |
|
|
Chair/bed/floor/epilepsy sensor |
€15 |
|
* Installation costs for the various additional devices are €65 per trip, unless they are installed when the remote alarm device is first installed.
