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Need help?

If you are aged 60 or older, you are eligible for the assistance services for senior citizens offered by the City of Luxembourg in collaboration with the non-profit organisation ProActif ASBL. These services are also intended for persons who, for health reasons, are temporarily disabled or incapacitated.

For help with maintenance or minor repairs inside or outside your home, or in carrying out certain tasks, please get in touch with ProActif directly on 27 33 44 750 from 8:15 to 16:15, Monday to Friday.

Just one call and you will get all the help you need!

The assistance offered covers two main areas:

Manual labour

Outdoor maintenance

  • Watering of flowers and/or the lawn
  • Collection of fallen leaves
  • General cleaning
  • Clearing of snow and salting

Indoor maintenance and repairs

  • Minor repairs: changing light bulbs, fixing door locks, tap repairs, etc.
  • Clearing of cellars or attics

 

Assistance

Help with everyday tasks

  • Shopping
  • Picking up prescriptions at the pharmacy
  • Getting to medical appointments (only for senior citizens)
  • Assistance with trips to the supermarket, pharmacy, bank, municipal office or cemetery (only for senior citizens)

 

Pricing

The services provided are billed as follows:

Charge per hour, per person

€15.38

Travel fee

€4

Other travel expenses (round-trip travel costs, miscellaneous purchases, etc.)

€0.59 per kilometre

Parking or equipment costs

as invoiced

 

The full hourly charge applies for the first hour of any service. Subsequent hours are billed in half-hour increments. Costs for equipment may be added to the fees charged for any service.

The City of Luxembourg will send you the bill for each service provided.

Please sign the service sheet given to you by the ProActif employee, which specifies the time required for the maintenance, repair or assistance. This sheet is used to prepare the bill.

 

Additional information

Please see the brochure for further details:


Contact
the department

Contact details

9, boulevard F. D. Roosevelt
1er étage
L-2090 Luxembourg

Opening hours

Monday–Friday

8:00–12:00, or afternoons by appointment