Before your bus journey
Can children travel unaccompanied?
Children under 4 must be accompanied by someone aged 12 or over.
Are animals allowed on the bus?
You can bring your pet on the bus only if it can be kept on your lap without inconveniencing other passengers.
Animals that, because of their size, cannot be held on one's lap must be kept on the floor on a leash.
Dogs that might bother or pose a danger to surrounding passengers must be muzzled.
Animals travel free of charge.
Are bicycles allowed on the bus?
You can bring your bike on the bus free of charge as long as there is enough space and it does not inconvenience other travellers.
However, we reserve the right for our bus drivers and security personnel to refuse to allow bikes on the bus in any given situation. Cyclists are never given priority over other travellers.
Mopeds, motorcycles, etc. are not allowed on public transport.
May I take bulky items with me on the bus?
You are allowed to bring items with you on the bus that are easy to carry (such as hand-held parcels), provided this does not violate tax, police or administrative regulations.
I am at the stop, but the bus did not halt to let me on.
If the bus does not stop at your stop, it is probably full. For safety reasons, if the bus is already full, no more passengers may be allowed on the bus. If this is the case, the driver must continue along the usual route and serve only the stops where passengers wish to get off.
The bus I take to work is often late...
During peak hours, both buses and other road users may experience congestion issues affecting the flow of travel in the city.
Especially outside of school holidays, buses may unfortunately be delayed during rush hour.
To view real-time bus departures on your smartphone, download our free cityapp.
Dynamic display signs
What does the information on the sign mean?
The sign displays:
- the bus line number;
- its final destination;
- upcoming departures (as a countdown in minutes or the official schedule); and
- the platform number from which the bus will depart (where applicable).
What do the various symbols mean?
A simple "bus" pictogram means that the bus is currently at the stop or is approaching. If the symbol is flashing, the bus is about to depart or has just left.
A pictogram with several vehicles indicates that the bus is temporarily stuck in traffic between two stops, for example in the event of a traffic jam or accident. If this is the case, it is impossible to estimate when the bus will arrive.
What does "real-time departures" mean?
The information on the dynamic display signs informs you of the actual waiting time before the departure of your bus, by means of the ITCS system. This system tracks buses and calculates delays.
What does "official schedule" mean?
This is the theoretical schedule as displayed at stops and published in the bus schedule booklet published by the City of Luxembourg.
Why are departure times sometimes counted in minutes (e.g. 14') and at other times displayed as a specific time (e.g. 11:59)?
00:14
Departure time information in the form of a countdown to departure (in minutes). The bus tracking system calculates delays and the information on the dynamic display signs tells you the actual waiting time until your bus departs.
11:59
The departure time is displayed as the scheduled time in the following cases:
- for buses not equipped with the tracking system;
- for buses whose equipment is temporarily unresponsive;
- if a departure is scheduled in more than 14 minutes.
N.B.
As the system does not have real-time information for these routes, it can only display the departure times listed in the official schedule. This is why the information disappears from the sign after the time displayed, regardless of whether the bus has arrived at the stop.
How does the system know when the bus will arrive?
The information displayed on these screens comes from the intermodal transport control system (ITCS): a bus tracking system that calculates bus delays based on the official schedule.
Are all Luxembourg City buses equipped with this system?
Yes, all the buses operated by the City of Luxembourg and its contractors are equipped with the ITCS system and can therefore be tracked.
Private buses operated by the Ministerial Department of Transport (Département ministériel des transports) on lines 4, 5, 6, 8, 10, 11, 16, 27, 28, 29 and 30 are not yet fully equipped with this system and therefore cannot be tracked. For these buses, departures are posted according to the official schedule.
What does the scrolling text on the sign mean?
The sign can display temporary information, such as if there is a diversion along a specific route or a stop is cancelled.
What is the difference between the various models of this dynamic display?
The dynamic displays installed by the City of Luxembourg (gradual installation beginning in 2011) are all of the same model. These boards can display 4 or 8 lines.
In 2017, the Transport Federation (Verkéiersverbond) began installing a second model. These displays appear at stops outside the capital or at stops served by both municipal and regional lines.
During your bus journey
I have reduced mobility. What are some tips I can follow?
If you have reduced mobility, it is important to:
- be seated when the bus starts to move;
- press the stop request button in good time;
- wait for the vehicle to stop before leaving your seat to get off the bus.
When you get on the bus, do not hesitate to ask the driver to wait until you are seated before driving on, or even specify the stop where you want to get off.
The bus is full: can I stand at the front next to the driver?
By law, the area near the driver may not be occupied by passengers while the bus is in motion. Every bus is fitted with a barrier that separates the driver's area from the passenger area of the bus: this is a safety measure to ensure that the driver always has enough room to manoeuvre and that their driving is not impaired if the bus is crowded or has to brake suddenly.
For understandable visibility and safety reasons, drivers are instructed not to allow passengers to stand in this front area. The driver will ask people who remain in this area to step back behind the safety barrier or get off and take the next bus.
Traffic has come to a halt: can I get off the bus?
According to the traffic code and for obvious safety reasons, bus drivers are prohibited from letting passengers on or off anywhere other than at marked bus stops and bus stations.
You therefore may not get out while the bus is in a traffic jam, even if it is stopped at a red light or next to the pavement.
Who announces the names of the bus stops?
In 2015, the City of Luxembourg launched the participatory project "Votre voix dans les bus de la Ville" (Your Voice on our City Buses), following the example of other cities around the world, where similar schemes have met with great success. Different people have lent their voices to be used to announce bus stops throughout the capital. The choice of voices recorded was made according to certain criteria (age, sex, etc.) to reflect the multiplicity and diversity of the City.
After your bus journey
I forgot my umbrella on the bus. What should I do?
If you realise that you have left or lost an item on one of our buses, please call the Service Autobus (Bus Department) as soon as possible on 4796-2975.
To make it easier for us to look for your lost property, please tell us as best you can the date, time and line number of the bus on which you left your item.
Lost and unclaimed objects will be returned to the National Lost Property Office (Service national des objets trouvés) of the Grand Ducal Police (244 244 070).
Please give any items you find on a municipal bus to the driver.
How do I lodge a complaint or make a suggestion?
For any queries, suggestions or complaints regarding our bus service, please get in touch by filling in our Service Autobus contact form.
Report a problem!
If you notice damage to a station or stop (such as a torn schedule), please let us know through our "Report-It" service or contact form.
When trying to get on and off the bus: please be aware that according to the traffic code, bus drivers are prohibited from letting passengers on or off anywhere other than at marked bus stops and bus stations. As a passenger, you are also prohibited from getting on or off a bus anywhere other than at bus stops and stations.
This means that if you miss your stop, the driver cannot let you out before the bus arrives at the next stop. They can, however, tell you how to reach your stop, either by getting out at the next stop or by staying on the bus until it comes back to your stop.
