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Smartphone app – cityapp
The City of Luxembourg has developed a free app for iOS and Android called "cityapp".
Users can easily access real-time information on bus departures, parking space availability in public car parks and bike availability at vel'OH! docking stations, as well as detailed information on points of interest around the city such as museums, theatres, swimming pools and ice skating rinks.
The "Report-It" service allows users to report a problem or send a comment. With the QR reader, you can scan Quick Response (QR) codes, such as the ones displayed at bus stops, and you will be taken directly to an online page providing you with additional information.
The app is a co-production of the City of Luxembourg and Hotcity S.A.
People with special needs
Our cityapp also allows people with special needs to move about more easily, thanks to such features as:
Insofar as possible, Luxembourg City equips all sheltered bus stops with iBeacons. The vast majority of stops are already equipped with this technology, which enables push notifications to be sent to public transport users waiting at a stop, informing them that their bus is about to arrive. Information is sent to smartphones using iBeacons, which use small Bluetooth transmitters.
When a user approaches a bus stop equipped with an iBeacon, they receive a notification with the name of the stop, the bus number and destination of the next bus, as well as its arrival time. If the user clicks on the notification, the cityapp directly opens the page for the bus stop and displays the schedules for the upcoming buses.
To be able to use this feature, users must install the cityapp, activate Bluetooth on their smartphone, add their favourite stops, and set the desired direction(s) of the bus line(s) for which they would like to receive notifications. Please note that you can disable these notifications any time by clicking on the iBeacon icon, and your stops will be saved under your favourites.
This project is an example of how "Design for All" can make things easier for all bus passengers, but in particular for the visually impaired and other people with special needs. This technology also makes using public transport easier during peak times.
The system is available for both iPhones and Android smartphones.