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How to get water in your home

Whether you own your home or are renting, to sign up for water service, you must inform the Service Eaux (Water Department) of your moving-in date, along with the number on the water meter on that date. The account will be transferred as at the date on which the meter is read.

You will then receive a water supply contract by post. This contract must be duly signed and returned to the Service Eaux. By signing this contract, you accept the general and special terms of supply in the municipal regulations on water distribution (Règlement communal sur la distribution de l’eau), as well as the applicable tax regulations (Règlement-Taxe).

In the event of a change of occupant in a multi-unit building (apartment, commercial premises, multiple floors, etc.), please contact the building/property manager.

To simplify this process, please use the water meter transfer request form, which can be found under the link below.

How to turn off your water

If you move or sell your home, you may terminate your water supply contract at any time by sending the form found under the link below to the Service Eaux. If you decide to move out of your current home, a final meter reading will be made and a closing statement of account will be issued. The termination for your water service contract will take effect from the date on which the meter is read.

Please note that you will still owe any tax not yet collected until you are issued a final statement of account, which is required to close your account.

A link to the form to request the termination of a water supply contract can be found below. Please fill out the form electronically and include a digital signature.

How to change your billing address

You may contact the Service Eaux at any time to change the address to which your water or wastewater bills are sent. If you have more than one supply point, the changes must be requested for each one of them.

Do not use this request to report a change of building/property manager.

Please note that all changes will be applied to future billings and that previously issued bills may not be changed.

A link to the form to request a change of billing address can be found below. Please fill out the form electronically and include a digital signature.

How to report a change of building/property manager

If a legal or natural person is appointed to manage the property, that person may apply to the Service Eaux to have the address changed.

In the event of a change of building/property manager, the application may be submitted either by the departing or the new building/property manager. Regardless of who requests the change, supporting documents certifying the accuracy of the information provided must be submitted.

In some cases, a closing statement of account may have to be issued to the departing building/property manager.

Please note that all changes will be applied to future billings and that previously issued bills may not be changed. As such, applications to have an address changed retroactively will not be accepted.

A link to the form to request a change in the building/property manager's billing address can be found below. Please fill out the form electronically and include a digital signature.

Pricing

The amount billed for water is made up of a fixed component, based on the size of the water meter, and a variable component, based on water consumption.

The water meter measures, in cubic metres, the volume of water that you have used over a given period of time, and for which you will be charged.

Variable component

The variable component, which is proportional to annual consumption, is set at €2.25/m (+3% VAT).

Fixed component

The fixed component based on meter size is €2 per mm of diameter. For composite meters, the price is increased by €38.10.

Billing

Water consumption is billed in four quarterly instalments followed by an annual adjustment.

For questions concerning payments/reminders or direct debit, please contact the Service Recette communale (City Treasury) directly.

Contact details

Recette communale

3, rue du Laboratoire
L-1911 Luxembourg

Tél. : 4796-2020 (paiements)
Tél. : 4796-2919 (domiciliations)

How to change the instalment amount

How to change the amount of the quarterly instalments

You may, at any time, submit an application to have the amount of the quarterly instalments that are paid to the Service Eaux changed. The reason(s) for the change must be specified in the application, and the change will be made subject to the approval of the Service Eaux.

Please note that all changes will be applied to future billings and that previously issued bills may not be changed. As such, applications to have an address changed retroactively will not be accepted. Any changes to the instalment amounts will remain in effect until the next annual adjustment.

A link to the form to request a change in the instalment amount can be found below. Please fill out the form electronically and include a digital signature.

Water meter

  • Protecting the meter from freezing.
  • A water meter is a calibrated measuring device and must be handled carefully.
  • You should be present when your meter is replaced.

Meter reading

If you were absent when our municipal agent came by your home to read the water meter, please record the information on your meter using the form provided below and send us this reading.

Municipal regulations on water distribution

Drénkwaasser.lu


Contact
the department

Contact details

338, rue du Rollingergrund
L-2442 Luxembourg

Getting there by bus

Opening hours

Monday–Friday

8:00–12:00 and 13:00–17:00

Out-of-hours service

4796-3003