Overview
Call-a-Bus is a door-to-door public transport service available for two types of customers. It is intended for:
- people who use a wheelchair to get around and who live in Luxembourg City or another municipality participating in this scheme (wheelchair category), and
- Luxembourg City residents aged 70 and over (70+ category).
Terms and conditions of use
| Category | wheelchair | 70+ |
| Customer's place of residence | Luxembourg City or participating municipality * | The City of Luxembourg |
| Eligibility is limited to persons who | use a wheelchair; customers under the age of 18 must be accompanied by an adult | are aged 70 or over |
* municipalities participating in this scheme: Bertrange, Hesperange, Niederanven, Strassen, Walferdange.
Hours of operation
| Category | wheelchair | 70+ |
| Hours of operation | Monday to Sunday, 7:00–00:00 (midnight) | Monday to Saturday, 9:00–00:00 (midnight) |
Registration and customer card
To register for this service, please fill out the form below or go to our Infobus point (Place d'Armes, Cercle Cité building), which is open Monday to Saturday from 8:00 to 18:00.
Once you've registered, you will get your very own customer card, which you must show to the driver before getting on the bus.
Reservation
Call 4796-4797 (on working days) at least 45 minutes before you want to be picked up. Bookings can be made up to three weeks before the required date. Please state the number on your customer card when making a booking.
No more than five return trips can be booked per day.
Opening hours (call centre)
Monday to Friday: 7:00 to 21:30
Saturday: 8:00 to 16:00
Sunday: closed
Prices
| Category | wheelchair | 70+ |
| Customer | Free of charge | €6/trip |
| Customer's chaperone (up to three chaperones permitted) | Free of charge | €3/trip |
| Late cancellation fees (for cancellations less than 30 minutes before the scheduled departure time) | €2 | €6 |
| Late-show fees (if the customer shows up more than 10 minutes after the scheduled departure time) | €2 | €6 |
| Trip cancellation fees (charged as of the eighth cancellation in a month) | €2 | €2 |
Invoicing
Monthly invoices are paid by direct debit. Failure to pay may result in the service being suspended until the outstanding amount has been paid.
More information
For more information, please call the City's Service Autobus (Bus Department) on 4796-3255, or send an email to cab@vdl.lu.
Alternatively, go to our Infobus point (Place d'Armes), which is open Monday to Saturday from 8:00 to 18:00.
