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Overview

Call-a-Bus is a door-to-door public transport service available for two types of customers. It is intended for:

  • people who use a wheelchair to get around and who live in Luxembourg City or another municipality participating in this scheme (wheelchair category), and
  • Luxembourg City residents aged 70 and over (70+ category).

Terms and conditions of use

Category wheelchair 70+
Customer's place of residence Luxembourg City or participating municipality * The City of Luxembourg
Eligibility is limited to persons who

use a wheelchair;

customers under the age of 18 must be accompanied by an adult

are aged 70 or over

* municipalities participating in this scheme: Bertrange, Hesperange, Niederanven, Strassen, Walferdange.

Hours of operation

Category wheelchair 70+
Hours of operation

Monday to Sunday, 

7:00–00:00 (midnight)

Monday to Saturday,

9:00–00:00 (midnight)

Registration and customer card

To register for this service, please fill out the form below or go to our Infobus space (Place d'Armes, Cercle Cité building), which is open Monday to Saturday from 8:00 to 18:00.

Once you've registered, you will get your very own customer card, which you must show to the driver before getting on the bus.

Important

After filling out the form online, click on "Generate PDF", print and sign it, and then send it to our Service Autobus (Bus Department).

Reservation

Call 4796-4797 (on working days) at least 45 minutes before you want to be picked up. Bookings can be made up to three weeks before the required date. Please state the number on your customer card when making a booking. 

No more than five return trips can be booked per day.

Prices

Category

wheelchair

70+

Customer

Free of charge

€6/trip

Customer's chaperone

(up to three chaperones permitted)

Free of charge

€3/trip

Late cancellation fees

(for cancellations less than 30 minutes before the scheduled departure time)

€2

€6

Late-show fees (if the customer shows up more than 10 minutes after the scheduled departure time)

€2

€6

Trip cancellation fees (charged as of the eighth cancellation in a month)

€2

€2

Invoicing

Monthly invoices are paid by direct debit. Failure to pay may result in the service being suspended until the outstanding amount has been paid.

More information

For more information, please call the City's Service Autobus (Bus Department) on 4796-3255, or send an email to cab@vdl.lu.

Alternatively, go to our Infobus space (Place d'Armes), which is open Monday to Saturday from 8:00 to 18:00.


Contact
the department

Contact details

63 rue de Bouillon
L-1248 Luxembourg

Opening hours

Monday–Saturday (call centre)

8:00–18:00