Data and information collected by City of Luxembourg departments

In accordance with the laws on the protection of natural persons with regard to the processing of personal data, the City of Luxembourg hereby informs users that the data and information collected by its departments are processed for the purpose of performing the tasks falling within its remit, pursuant to the legal and regulatory provisions in force.

Users' personal data and information will be retained for as long as necessary to achieve the purposes of their processing.

For more information, please contact the Data Protection Officer or the Data Controller:

  • Data Protection Officer
    42, Place Guillaume II
    L-1648 Luxembourg
    or
    dpo@vdl.lu
  • Administration communale de la Ville de Luxembourg
    42, Place Guillaume II
    L-1648 Luxembourg
    or
    protectiondesdonnees@vdl.lu

You have the right to access and rectify your personal data and, where applicable, the right to data portability and the right to restrict the processing of your data. You have the right to have your personal data erased, unless the processing of such data is mandatory.

With legitimate reasons, you also have the right to object to the processing of your personal data, unless the processing is required to fulfil a legal obligation.

To lodge a complaint, you may contact the National Commission for Data Protection (Commission Nationale pour la Protection des Données– CDPD):

15, boulevard du Jazz
L-4370 Belvaux.

cityapp – VDL

In principle, cityapp may be used without having to provide any personal data other than the language in which the user prefers the app to be displayed (English, French or German).

In some cases, users may be asked to provide the following personal data, which is entirely optional:

  • User status (resident, worker or visitor);
  • Surname;
  • First name;
  • Home address;
  • Work address;
  • Email address.

These details may be requested in the following cases, or for the following purposes:

  • To customise widgets;
  • To enable the user to access their personal e-space on their smartphone to manage their personal data, and for the purpose of pre-filling contact forms;
  • Filling in contact forms (see point below).

Such data is stored on the user's smartphone only.

The only data stored on the City's servers is the data required for the purpose of configuring widgets. Such data is anonymised, thus making it impossible to identify the user. As such, no links can be established between the stored data and a natural person.

"Report-It" and other contact forms

When filling in contact forms, including when using the „Report-It“ service to report an incident, users may be required to provide the following personal data:

  • Surname;
  • First name;
  • Home address;
  • Email address;
  • Phone number.

When reporting incidents, the following information provided by the user will be published:

  • Location of the incident (address);
  • Any images submitted by the user;
  • The description of the incident;
  • The date on which the incident was reported;
  • The date on which the reported incident was last updated;
  • The status of the report.

Any personal data collected through these contact forms may be:

  • stored on the City's servers for the sole purpose of processing the request for information or the incident submitted through the „Report-It“ service;
  • forwarded by email to the departments selected by the user for processing (contact page on vdl.lu, and in the cityapp under Services > Need help? > Contact form > Request information);
  • forwarded by email to the City's service provider for processing (in the cityapp under Services > Need help?).

Users' personal data will be retained for a period of time that is compliant with legal provisions and in keeping with the purposes for which it was collected.