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"Just Arrived" guide

This guide, which is available in English and French, helps people who are new to Luxembourg navigate the many essential administrative steps – and other miscellaneous procedures – that can seem daunting to those who have just arrived in a new and unfamiliar city: finding a job or accommodation, opening a bank account, finding a phone plan, registering a car, shopping, finding recreational activities for children, etc.

Beyond offering assistance with administrative tasks, this guide is meant to help foster integration and social interaction. A large part of its pages are devoted to daily life: cultural sites and events, sports facilities, restaurants and bars, green spaces, ideas for getaways, and associations that perfectly represent the multicultural dynamic of both Luxembourg City and the entire country.

Available for free at the Bierger-Center

Very much aware of the questions and needs of new arrivals, and eager to help them navigate this new phase of their lives, Luxembourg City gives all new residents the "Just Arrived" guide and the "Administrative Procedures" booklet for free when they visit the Bierger-Center.

Online portal

The web version of the guide contains the same information, divided into two main sections: "I am coming to Luxembourg soon" and "I am in Luxembourg".

Consultations for new arrivals

The City of Luxembourg and the Just Arrived Ambassadors Club (JAAClub), an NPO founded in April 2017, offer weekly consultations for new arrivals.

The purpose of these meetings is to help people who are new to Luxembourg City get settled and to ease their integration into local society. They are held by ambassadors from the JAAClub and employees of the Service Intégration et besoins spécifiques (Integration and Special Needs Department), who guide and assist new residents with various procedures and help them find their bearings in their new surroundings.

Consultations are available every other Tuesday starting 18 September 2018 from 12:00 to 14:00 and are held in the Salle des cérémonies at the Bierger-Center (44, Place Guillaume II or 2, Rue Notre-Dame in Luxembourg City), except for during school holidays.

These consultations are free of charge. There is no need to sign up in advance.

Integration meet-ups

The City of Luxembourg, in collaboration with the JAAClub, organises free monthly integration meet-ups for new residents with the aim of ensuring they receive a warm welcome and benefit from personal contact. These encounters are also meant to promote inter-community dialogue, which helps create a support network for new arrivals.

These meet-ups, which last around two hours, are held in five cultural institutions around the city (Lëtzebuerg City Museum, Villa Vauban, Cinémathèque, Théâtre des Capucins, Cercle Cité) and include a tour of the site, a presentation about the JAAClub, its ambassadors and the club's projects. They also feature inter-cultural games that encourage attendees to mingle.

Guided tours

The City of Luxembourg and the JAAClub offer new residents free guided tours of Luxembourg City and its cultural institutions, in English and in French.

The schedule of guided tours for 2019 will be published shortly.

All events are free, but you must sign up through the website.

ASTI: immigration advice

The Association de Soutien aux Travailleurs Immigrés (ASTI, Association for the Support of Migrant Workers) gives advice on how to obtain work permits, residence permits, visas and marriage licences when marrying non-EU citizens. It also welcomes and provides guidance for asylum seekers.

Advice offered by OLAI

The Luxembourg Reception and Integration Agency (Office luxembourgeois de l'accueil et de l'intégration – OLAI) seeks to facilitate the integration process for foreigners, combat discrimination, support international asylum seekers and manage accommodation. Through OLAI, the Luxembourg government has developed integration procedures that are outlined in full in the "Welcome and Integration Contract" (Contrat d'Acceuil et d'Intégration – CAI).

As part of the CAI, foreigners receive the following services:

  • language courses (Luxembourgish, French, German);
  • civics courses;
  • an orientation day.

Additional information at www.olai.public.lu


Contact
the department

Contact details

Bierger-Center

44, place Guillaume II /
2, rue Notre-Dame
L-2090 Luxembourg

Opening hours

Monday–Friday

8:00–17:00

Estimated waiting time

Current transactions

Apply for Luxembourgish nationality

Pay your bills / Pick up your ID

Contact details

Hôtel de Ville

42, place Guillaume II

Opening hours

Monday–Friday

8:00-12:00 and 14:00-16:00, or by appointment