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About 300 bus stops around the capital are equipped with bus shelters for travellers. These shelters are based on a single model that meets both aesthetic and functional criteria. In terms of function, special care has been taken to ensure the information displayed can be seen by everyone, day and night, regardless of whether they have reduced mobility.
Each bus shelter consists of a space that is enclosed on three sides for proper protection from the wind; a 6 cm space under the bottom of the windows prevents water from splashing up from the back.
For easy flow of passengers, all bus shelters are open toward the roadway. Depending on the position of the bus shelter, it is still possible users might get wet while waiting, especially at shelters that open facing west.
Most bus shelters have information screens that show real-time information about when the next bus will arrive.
Dynamic display signs
This large sign announces real-time bus departures, giving everyone time to get ready.
What does the information on the sign mean?
The sign displays:
- the number of the bus
- its final destination
- its next departure [sous forme de décompte (en minutes) ou d'horaire officiel] and where applicable,
- the platform number from which the bus will depart
What do the various symbols mean?
A simple "bus" pictogram means that the bus is currently at the stop or is approaching. If the symbol is flashing, the bus is about to depart or has just left.
A pictogram with several vehicles indicates that the bus is temporarily stuck in traffic between two stops, for example in the event of a traffic jam or accident. If this is the case, it is impossible to estimate when the bus will arrive.
What does "real-time departures" mean?
The information on the dynamic display signs informs you of the actual waiting time before the departure of your bus, by means of the ITCS system. This system tracks buses and calculates delays.
What does "official schedule" mean?
This is the theoretical schedule as displayed at stops and published in the bus schedule booklet published by the City of Luxembourg.
Why are departure times sometimes counted in minutes (e.g. 14') and at other times displayed as a specific time (e.g. 11:59)?
Departure time information in the form of a countdown to departure (in minutes). The bus tracking system calculates delays based on the official bus schedule and the information on the dynamic display signs tells you the actual waiting time until your bus departs.
The departure time from the official schedule is displayed in the following cases:
- for buses not equipped with the tracking system;
- for buses whose equipment is temporarily unresponsive;
- if a departure is scheduled in more than 14 minutes.
As the system does not have real-time information for these routes, it can only display the departure times listed in the official schedule. This is why the information disappears from the sign after the time displayed, regardless of whether the bus has arrived at the stop.
How does the system know when the bus will arrive?
The information displayed on these screens comes from the intermodal transport control system (ITCS): a bus tracking system that calculates bus delays based on the official schedule.
Are all Luxembourg City buses equipped with this system?
Yes, all the buses operated by Luxembourg City and its contractors are equipped with the ITCS system and can therefore be tracked.
Private buses operated by the Ministerial Department of Transport (Département ministériel des transports) on lines 4, 5, 6, 8, 10, 11, 16, 27, 28, 29 and 30 are not yet fully equipped with this system and therefore cannot be tracked. For these buses, departures are posted according to the official schedule.
What does the scrolling text on the sign mean?
The sign can display temporary information, such as if there is a diversion along a specific route or a stop is cancelled.
What is the difference between the various models of this dynamic display?
The dynamic displays installed by the City of Luxembourg (gradual installation beginning in 2011) are all of the same model. These boards can display 4 or 8 lines.
In 2017, the Transport Federation (Verkéiersverbond) began installing a second model. These displays appear at stops outside the capital or at stops served by both municipal and regional lines.
A large number of bus stops in Luxembourg City have been equipped with iBeacons. Using push notifications, iBeacons inform travellers standing at a bus stop of the imminent arrival of their preferred bus lines.
This technology also makes using public transport easier during peak times
Tactile paving (textured surfaces on the pavement) is used to alert the visually impaired about pedestrian crossings and other infrastructure. These markers can be physically detected using either your feet (through their shoes) or a cane. At bus stops, a marker plate shows where the front door of the bus will stop.
Owing to their particular shape and 16 cm height, Kassel bus-boarding kerbs allow drivers to get the bus as close as possible to the pavement without damaging its tyres.
If necessary, drivers can activate the bus kneeling system, tilting it towards the pavement, making it easier for people with reduced mobility to get on and off.
If the site of a particular bus stop does not allow for a shelter, the stop can be equipped with a conventional bench or a perch-type bench (with ischiatic support).
Report a problem!
If you notice damage to a station or stop ( such as a torn schedule), please let us know through our "Report-It" service or using our contact form.
When trying to get on and off the bus: please be aware that according to the traffic code, bus drivers are prohibited from letting passengers on or off anywhere other than at marked bus stops and bus stations. As a passenger, you are also prohibited from getting on or off a bus anywhere other than at bus stops and stations.
This means that if you miss your stop, the driver cannot let you out before the bus arrives at the next stop. They can, however, tell you how to reach your stop, either by getting out at the next stop or staying on the bus until it comes back to your stop.