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Background

The COVID-19 pandemic has disrupted the everyday running of the municipal administration, requiring special measures to be implemented, and changes to be made in order to adapt to this unprecedented situation. We have acted quickly to reorganise our departments to best respond to government guidelines and thus minimise person-to-person contact.

Departmental reorganisation

Here at the municipal administration, we have a duty to ensure essential services such as collecting waste, providing high-quality running water and monitoring water quality. Other services we provide around the clock include operating the bus network, maintaining green spaces, treating wastewater and maintaining the city's sewers.

In addition to these essential, but tangible, activities, we are committed to taking care of people, especially the elderly and/or most vulnerable, who are a special priority. With this in mind, the City has set up a helpline (more information).

Service Autobus

Although most of the administrative staff of the Service Autobus (Bus Department) are working from home, there are still many employees working in the field, conducting maintenance (cleaning and disinfection) and minor repairs, manning the control centre, working as ticket inspectors, etc. The human resources team, the secretariat and the accounting team are helping the offices of the Service Autobus stay open. Buses are continuing to run, but schedules have been altered to meet users' needs as the situation develops.

Service Canalisation

The Service Canalisation (Sewer Department) is working to make sure that the water treatment plant continues to run smoothly. The maintenance and intervention department remains available for emergencies and important requests. Although preventive maintenance has been reduced to the bare minimum, this work is still being carried out where needed by the team in charge. The staff of the technical and administrative teams are working from home, but they are available during working hours to take care of any needs that may arise. A hotline has been set up to help local residents in the event of an emergency.

Service Cimetières

The Service Cimetières (Cemeteries Department) is performing burials and delivering ashes and scattering them at both the city's traditional cemeteries and the Cessange forest cemetery.

The department is available 24/7 to transport the deceased to municipal mortuaries or to the Laboratoire National de Santé in Dudelange. The Service Cimetières gravediggers are abiding by the strictest health and safety standards, wearing face masks, overalls, gloves and protective goggles.

To ensure that funeral ceremonies run smoothly, the staff of the Service Cimetières is committed to maintaining indoor and outdoor funeral locations.

Service Eaux

To ensure the city continues to be supplied with high-quality drinking water, the Service Eaux (Water Department) is continuing to perform its usual analyses and monitoring on a regular basis. The department's staff members are monitoring the systems and are able to deal with an emergency at any time.  The department is also monitoring the network to detect any leaks and respond promptly. The employees of the Service Eaux are also supplying residents with drinking water and staffing the invoicing department.

État civil

In view of the legal obligation to issue official certificates, the civil registrar is performing its duties in the field. New policies are in place for access to the Bierger-Center. Priority is given to those who need to register a birth or death. Civil partnership or marriage applications may be submitted by appointment only.

Service Hygiène

The main duties of the Service Hygiène (Sanitation Department) include collecting waste and cleaning public spaces. On Monday, 20 April, the Recycling Centre reopened to city residents in line with government safety guidelines and with reduced opening hours.

Service Parcs

The Service Parcs (Parks Department) continues to maintain green spaces and recreational areas and water newly planted trees. The team responsible for greenhouses is tending the spring plants that have already been planted and is getting the summer plants ready to be placed in green spaces and plant boxes around the city.  

Service Topographie et géomatique

The copy shop of the Service Topographie et géomatique (Surveying and Geomatics Department) is continuing to accept printing orders from the City's departments. The department is continuing to print and finish documents so that internal publications can be released. 

Service Seniors and Service Intervention sociale

The Téléalarme team is available 24/7. However, because person-to-person contact must be kept to an absolute minimum, only new installations may be carried out, and only on demand. Of course, in the event of any system failure, our operators will call a repair technician and ensure the problem is resolved.

Since 9 April, the Service Intervention sociale (Social Intervention Department) and the Service Seniors (Department of Senior Services) have been running a joint helpline. They are working together to provide suitable solutions for seniors, including in the fields of healthcare, general care, help with shopping and other necessary errands.

Service Véhicules et maintenance

The staff of the Service Véhicules et maintenance (Vehicles and Maintenance Department) are continuing to keep all of the City of Luxembourg's vehicles, cranes and tachographs (a device that logs a vehicle's speed) in good working condition by performing maintenance, repairs – including in the event of an accident – and technical inspections. Vehicles currently in the field include buses, waste collection trucks, and vans and vehicles belonging to any other department.

<i></i>Service Coordination des chantiers

Since activity on work sites resumed on 20 April, the Service Coordination des chantiers (Work Site Coordination Department – SERCO) has been once again performing its main tasks, which include optimising major construction projects and coordinating these works on public thoroughfares. The SERCO teams have been split into two groups and perform their tasks in the field every other week, thus ensuring that work sites around the city run smoothly.