Skip to main content
menu

Ministry of Health

In light of the ongoing coronavirus disease (COVID-19) pandemic, please refer to the information and guidelines published on the website of the Ministry of Health (Ministère de la Santé).

It contains information about how the virus is spread and its symptoms, how to protect yourself, and what to do if you think you may be infected.

Official phone numbers:

  • Helpline for health-related questions: 247-65533;
  • 112 (24/7).

For questions about large-scale testing, the helpline is available from Monday to Sunday, 8:00–19:00:

  • From Luxembourg: 8002 19 19 (landline and mobile)
  • From Belgium: 0800 14 3 75 (landline and mobile)
  • From Germany: 0800 18 09 028 (landline and mobile)
  • From France: 0805 321 023 (landline and mobile)

Masks

Since Monday, 20 April 2020, it has been mandatory to wear a mask in places where keeping two metres apart from others is not possible, e.g. on public transport and other places open to the public.

Wearing a mask is a precaution taken in addition to the preventive measures. It is therefore important that you wash your hands regularly and avoid close contact with other people.

Contact tracing

The Ministry of Health is urging people who have tested positive for COVID-19 to self-isolate as soon as they receive their results from the laboratory. Anyone who has been notified that they have been in high-risk contact with someone who has tested positive must also self-isolate.

The Contact Tracing team will contact these people as soon as possible.

To ensure that contact tracing remains manageable, do not call the helpline; wait for the Contact Tracing team to contact you. Your participation in contact tracing will help us bring the pandemic under control.

To facilitate contact tracing, two forms are available for download at covid19.lu/en.

  • You have tested positive for COVID-19
    You must self-isolate immediately; do not wait for the Contact Tracing team to call you. The Contact Tracing team has already been notified of your result. In the meantime, trace and identify the people with whom you have been in high-risk contact.
    To do this, download the form on the website, fill it in and send it to the email address stated therein.
     
  • You have been in contact with someone who has tested positive for COVID-19
    You must self-isolate. To receive the necessary documents, fill in the form and send it to the email address stated therein. State the first name and surname of the person who has tested positive for the virus, or the reference number if the person in question has given it to you.

To ensure that the form saves and displays correctly, please do the following before filling in the form:

  • Save the blank version of the form onto your hard drive 
  • Run a recent version of Acrobat Reader (XI / DC) or Acrobat Pro
  • Open the form in Acrobat Reader by clicking on "File" and then "Open"

Large-scale testing

The aim of this strategy is to test representative samples of the population so that we can monitor whether and how the virus is spreading, and be as flexible as possible if there is an increase in the number of cases. This is the best way to break the chain of infection and effectively trace the people who have been contact with someone who has tested positive for the virus.

The Luxembourg Government is calling on its residents and cross-border workers to get tested for COVID-19. This test is free of charge.

Appointments can be made by invitation only using a one-time code that is valid for two weeks.