Take care of yourself
As the new coronavirus sweeps across the globe, many are experiencing a growing feeling of unease and a rising sense of panic. This is not helped by the fact that we are constantly informed as to how best we can protect ourselves against infection. So, in the prevailing climate of anxiety and unease, what can you do to keep yourself safe and prevent the rising sense of foreboding you feel from developing into obsessive-compulsive disorder or a form of emotional distress? And if it does, who can you turn to for support?
Below is a regularly updated list of websites, services and helplines that are accessible to the general public.
Psychological care and support
- The COVID-19 hotline (8002 8080 or +352 49 77 1 9200 from abroad) set up by the Ministry of Health (Ministère de la Santé) offers psychological support in several languages from Monday to Friday, from 8:00 to 16:00.
This hotline is open to anyone seeking help, and is manned by highly qualified teams trained in providing callers in need with assistance and support, and who will arrange teleconsultations if need be.
- Private and confidential assessment and support are also available to people suffering from generalised anxiety disorder, panic disorder, depression or any other mental health condition. To that end, the website of the Luxembourg Psychological Society (Société luxembourgeoise de psychologie a.s.b.l.) publishes a list of mental health professionals who provide teleconsultations.
- The following websites may also be of help:
- The Ministry of Health website offers detailed information on the current situation, answers to frequently asked questions, and information sheets on managing stress, self isolation and recommended precautionary measures.
- On covid19-psy.lu, residents and healthcare workers can find a list of support services, advice on how to look after their mental health during the pandemic, and answers to frequently asked questions. The website also has a "Health professionals" section.
- The government website, www.covid19.lu, also publishes information on the following topics:
- Medical teleconsultations
- Businesses and cross-border workers
- Education (Schouldoheem)
- Staying active (AktivDoheem)
- Leave for family reasons
- Coronavirus furlough leave (chômage partiel)
- The National Health Reserve (Réserve sanitaire nationale)
- The cultural sector
Emergency and 24-hour standby services
- A comprehensive list of telephone numbers for emergency and 24-hour standby services can be found on sante.lu.
Care for children and support for parents
- Service Enseignement (Education Department) – Psychological support helpline for families with children in City of Luxembourg foyers scolaires and crèches (Monday to Friday, from 9:00 to 11:00)
- Kanner a Jugendtelefon (KJT) – Mental health helpline for young people
- Tel.: 116 111
The KJT will soon be posting a series of recommendations and guidelines on its website.
- Tel.: 116 111
- Tel.: 26 64 05 55
- CEPAS – Centre for Psychosocial and Educational Support (8:00–12:00 and 13:00–17:00)
- Tel.: 621 533 970 / 621 533 971 / 621 533 973 / 621 533 974
- Also on WhatsApp and Facebook
- MENJE – Ministry of Education, Children and Youth (Ministère de l’Éducation nationale, de l’Enfance et de la Jeunesse) (7 days a week – weekdays, 8:00–16:00 and weekends, 9:00–12:00 and 13:00–16:00)
- Helpline for psychological and educational assistance: 8002 9090
- Tel.: 49 53 46-1
Tel.: 40 21 31 - 1
Tel.: 46 000 41
CFFM – Centre for Women, Families and Single-parent families (Centre pour femmes, familles et familles monoparentales) (9:00–12:00)
Tel.: 49 00 51-1
- Fondation Maison de la Porte Ouverte / Coplus – Support for single-parent families (Tuesday to Friday, 8:00–12:00 and 13:00–17:00)
- Tel.: 40 60 01 313
- Fondation pro Familia – Consultations and family mediation (Monday to Friday, from 9:00–12:00)
- Tel.: 51 72 72 31
- Fondation pro Familia – Multi-purpose centre for children (Monday to Friday, 9:00–12:00)
- Tel.: 51 72 72 43
Protection against domestic violence
- Domestic violence helpline – an emergency number to respond to the increased number of cases of domestic violence during the COVID-19 pandemic. Men and women who are victims of domestic violence can call anonymously to receive counselling, support and guidance (7 days a week, 12:00–20:00)
- Tel.: 2060 1060
- Accueil SOS Détresse (11:00–23:00)
- Tel.: 45 45 45
- Femmes en détresse a.s.b.l.
- Tel.: 40 73 35
- VISAVI – Information and consultations for women (9:00–17:00)
- Tel.: 49 08 77-1
- SAVVD – Assistance for victims of domestic violence
- Tel.: 26 48 18 62
- S-PSYea – Psychological assistance for young victims of domestic violence
- Tel.: 26 48 20 50
- Fraenhaus – Shelter for female victims of domestic violence (24 hours a day)
- Tel.: 44 81 81
- Meederchershaus – Shelter for girls in distress
- Tel.: 29 65 65
- Fondation Maison de la Porte Ouverte a.s.b.l. / Centre Ozanam – Support for women (Monday to Friday, 8:00–12:00 and 13:00–17:00)
- Tel.: 40 60 01 310
- Luxembourg Red Cross – Riicht eraus (Monday to Friday, 9:00–12:00 and 13:00–16:00)
- Tel.: 27 55 58 00
- CNFL – National Council of Women of Luxembourg
- Tel.: 54 57 57
- Fondation pro Familia – Consultations for young victims of domestic violence (Monday to Friday, 9:00–12:00)
- Tel.: 51 72 72 89
- Fondation pro Familia – Consultations for women (24 hours a day)
- Tel.: 51 72 72 41 / 51 72 72 88
Other useful helplines
- Labour law and coronavirus furlough leave: 8002 9191
Online sales for vulnerable persons: 8002 9292
Housing aid: 8002 1010