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Administrative procedures

In light of the Government's statement on Thursday, 7 May 2020, the City's administrative departments and cultural institutions will be reopening to the general public, subject to the observance of the public-health measures and rules currently in force (2-metre social distancing, compulsory face masks). Opening hours are as follows:

Bierger-Center and Etat civil

Arrangements as of Monday, 18 May 2020

Bierger-Center

  • Open to the public from Monday to Friday, 8:00–14:00.
  • Procedures should be carried out online where possible.
  • A new online procedure is available through MyGuichet.lu for persons wishing to file a change of residence when moving home (within Luxembourg, from one municipality to another or within the same municipality, or moving abroad)
  • Contact: T: 4796 2200, E: bierger-center@vdl.lu

Etat civil

  • Open to the public from Monday to Friday, 8:00–14:00.
  • Where possible, email contact and online procedures are preferable.
  • Contact: T: 4796 2631, E: standesamt@vdl.lu

Infobus

Arrangements as of Monday, 18 May 2020

  • Open to the public from Monday to Saturday, 9:00–16:30.
  • Only 1 person at a time will be allowed to enter the reception desk area.
  • Where possible, please arrange appointments or find information online at bus.vdl.lu
  • Contact: Tel.: 4796 2975, Email: autobus@vdl.lu

Service Circulation – permit bureau

Arrangements as of Monday, 18 May 2020

  • Open to the public from Monday to Friday, 8:00–14:00
  • Online procedures are preferable: circulation.vdl.lu
  • Only 1 person at a time will be allowed to enter the reception desk area.
  • Contact: T: 4796 2310, E: circulation@vdl.lu

Recette communale – cash desk

Arrangements as of Monday, 18 May 2020

  • Open to the public from Monday to Friday, 8:30–11:30.
  • Online procedures are preferable: recette.vdl.lu
  • Contact: T: 4796 2928, E: recette@vdl.lu

Service Hygiène

Arrangements as of Monday, 18 May 2020

  • The Service Hygiène (Sanitation Department) reception desk is open to the public from Monday to Friday, 8:00–16:00.
  • Where possible, please arrange appointments or find information online at hygiene.vdl.lu
  • Contact: T: 4796 3640, E: hygiene@vdl.lu

Service Eaux

Arrangements as of Monday, 18 May 2020

  • Open to the public from Monday to Friday, 8:00–12:00 and 13:00–17:00.
  • Where possible, please arrange appointments or find information online at eaux.vdl.lu
  • Contact: T: 4796 2883, E: eaux@vdl.lu

Service Urbanisme

Arrangements as of Monday, 18 May 2020

  • The Service Urbanisme (Urban Planning Department) / Division Police des bâtisses (Building Supervision Division) is open to the public by appointment only, Monday to Friday, 8:30–17:00.  
  • Online procedures are preferable: urbanisme.vdl.lu
  • Contact: T: 4796 2792, E: urbandevelopment@vdl.lu

The following departments are available to answer any questions:

Applications for grants and solidarity benefits must be sent by post to the following address:

Service Jeunesse et Intervention sociale
28, place Guillaume II
L-2090 Luxembourg

Online service

Various procedures can be completed on this site and on guichet.lu:

Office social

In order to protect its customers and staff, the City's Office social has further limited its activities. Key services will be provided via a call centre and email.

Our main contact points:

  • Switchboard: available from 8:00 to 11:30 and from 14:00 and 16:00 (4796-2358).
  • Meals on wheels: deliveries will continue to be made and the call centre can contacted on 4796-2470. Please call 621 420 744 if you are a new customer or 621 520 738 if you are an existing customer.
  • Existing customers who have been assigned a social worker: your social worker will continue to check their voicemail and return your call. Please leave a message with your full name and number. You can also get in touch via email.
  • New customers: please send an email to officesocial@vdl.lu. If you do not have an email address, please call the switchboard on 4796-2358.