Administrative procedures

In light of the Government's statement on Thursday, 7 May 2020, the City's administrative departments and cultural institutions are now open to the general public, subject to the observance of the public-health measures and rules currently in force (two-metre social distancing, compulsory face masks). Opening hours are as follows:

Infobus

• Open to the public from Monday to Saturday, 8:00–18:00.

Service Circulation – permit bureau

• Open to the public from Monday to Friday, 8:00–14:00
• Online procedures are preferable: circulation.vdl.lu
• Only one person at a time will be allowed to enter the counter area.
• Contact: T: 4796 2310, E: circulation@vdl.lu

Recette communale – cash desk

• Open to the public from Monday to Friday, 8:30–11:45.
• Online procedures are preferable: recette.vdl.lu
• Contact: T: 4796 2928, E: recette@vdl.lu

Service Hygiène

• The Service Hygiène (Sanitation Department) counter is open to the public from Monday to Friday, 8:00–16:00.
• Where possible, please book an appointment or find information online at hygiene.vdl.lu
• Contact: T: 4796 3640, E: hygiene@vdl.lu

Service Eaux

• The Service Eaux (Water Department) is open to the public from Monday to Friday, 8:00–12:00 and 13:00–17:00.
• Where possible, please book an appointment or find information online at eaux.vdl.lu
• Contact: T: 4796 2883, E: eaux@vdl.lu

Service Urbanisme

• The Service Urbanisme (Urban Planning Department) / Division Police des bâtisses (Building Supervision Division) are open to the public by appointment only:
  • Monday to Friday: (by appointment only) 
• Online procedures are preferable: urbanisme.vdl.lu
• Contact: T: 4796 2792, E: urbandevelopment@vdl.lu

The following departments are available to answer any questions:

• City Hall (reception): 8:00–12:00 and 13:30–17:00
• Service Seniors: please call 4796-2757/2428 or send an email to servsenior@vdl.lu (personal visits by appointment only, from Monday to Friday, 8:00–16:00). The Téléalarme personal alert system is working as usual.
• Direction Affaires sociales: 4796-2739
• Impositions communales: by appointment only – please call 4796-3131 or send an email to impositions@vdl.lu
• Service Logement: available from 8:00 to 12:00 and from 13:00 to 17:00 (by appointment)
• General Secretariat: by appointment only – please call 4796-2651 / 4796-4444 or send an email to reception@vdl.lu
• Service Médecine scolaire: available from 8:00 to 17:00
• Direction Ressources humaines (DRH): preferably by appointment: available via telephone (4796-4247) or email (drh@vdl.lu)
• Service Intégration et besoins spécifiques: Available from 9:00 to 12:00 and from 14:00 to 16:00 (preferably by appointment)
• Service Cimetières: 8:00–17:00
• Konviktsgaart: only available via telephone (250 650 – 1)
• Service Jeunesse and Service Intervention sociale: