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Administrative procedures
In light of the Government's statement on Thursday, 7 May 2020, the City's administrative departments and cultural institutions will be reopening to the general public, subject to the observance of the public-health measures and rules currently in force (2-metre social distancing, compulsory face masks). Opening hours are as follows:
Bierger-Center and Etat civil
Arrangements as of Monday, 18 May 2020
Bierger-Center
- Open to the public from Monday to Friday, 8:00–14:00.
- Procedures should be carried out online where possible.
- A new online procedure is available through MyGuichet.lu for persons wishing to file a change of residence when moving home (within Luxembourg, from one municipality to another or within the same municipality, or moving abroad)
- Contact: T: 4796 2200, E: bierger-center@vdl.lu
Etat civil
- Open to the public from Monday to Friday, 8:00–14:00.
- Where possible, email contact and online procedures are preferable.
- Contact: T: 4796 2631, E: standesamt@vdl.lu
Infobus
Arrangements as of Monday, 18 May 2020
- Open to the public from Monday to Saturday, 9:00–16:30.
- Only 1 person at a time will be allowed to enter the reception desk area.
- Where possible, please arrange appointments or find information online at bus.vdl.lu
- Contact: Tel.: 4796 2975, Email: autobus@vdl.lu
Service Circulation – permit bureau
Arrangements as of Monday, 18 May 2020
- Open to the public from Monday to Friday, 8:00–14:00
- Online procedures are preferable: circulation.vdl.lu
- Only 1 person at a time will be allowed to enter the reception desk area.
- Contact: T: 4796 2310, E: circulation@vdl.lu
Recette communale – cash desk
Arrangements as of Monday, 18 May 2020
- Open to the public from Monday to Friday, 8:30–11:30.
- Online procedures are preferable: recette.vdl.lu
- Contact: T: 4796 2928, E: recette@vdl.lu
Service Hygiène
Arrangements as of Monday, 18 May 2020
- The Service Hygiène (Sanitation Department) reception desk is open to the public from Monday to Friday, 8:00–16:00.
- Where possible, please arrange appointments or find information online at hygiene.vdl.lu
- Contact: T: 4796 3640, E: hygiene@vdl.lu
Service Eaux
Arrangements as of Monday, 18 May 2020
- Open to the public from Monday to Friday, 8:00–12:00 and 13:00–17:00.
- Where possible, please arrange appointments or find information online at eaux.vdl.lu
- Contact: T: 4796 2883, E: eaux@vdl.lu
Service Urbanisme
Arrangements as of Monday, 18 May 2020
- The Service Urbanisme (Urban Planning Department) / Division Police des bâtisses (Building Supervision Division) is open to the public by appointment only, Monday to Friday, 8:30–17:00.
- Online procedures are preferable: urbanisme.vdl.lu
- Contact: T: 4796 2792, E: urbandevelopment@vdl.lu
The following departments are available to answer any questions:
- City Hall (reception): open from 8:00 to 12:00 and from 13:30 to 17:00
- Service Seniors: only available via telephone (4796-2757 or 4796-2428) / the Téléalarme personal alert system is working as usual
- Direction Affaires sociales: 4796-2739
- Impositions communales (Municipal Tax Department): by appointment only – please call 4796-3131 or send an email to impositions@vdl.lu
- Service Logement: by appointment only – please call 4796-4333 or send an email to logements@vdl.lu
- General Secretariat: by appointment only – please call 4796-2651 / 4796-4444 or send an email to reception@vdl.lu
- Service Médecine scolaire: only available via telephone (4796-2948) or email (medical@vdl.lu)
- Direction Ressources humaines (DRH): appointments are preferred: available via telephone (4796-4247) or email (drh@vdl.lu)
- Service Intégration et besoins spécifiques: only available via telephone (4796-4148 / 4796-4106) or email (ecornero@vdl.lu / pregenwetter@vdl.lu)
- Service Bâtiments: only available via email (secr-batiments@vdl.lu)
- Service Cimetières: the reception of the Merl cemetery is open from 8:00 to 12:00 and 13:00 to 17:00 or can be reached by telephone (4796-2488)
- Service Communication et relations publiques: only available via email (relationspubliques@vdl.lu / web@vdl.lu)
- Service Forêts: only available via email (forets@vdl.lu)
- Service Canalisation: only available via telephone (4796-2516 / 4796-3001) or email (canal@vdl.lu)
- Konviktsgaart: only available via telephone (250 650 – 1)
- Service Jeunesse and Service Intervention sociale: only available via telephone or email:
- Youth: 4796-4279 / dschintgen@vdl.lu
- Social intervention & Grants: 4796-4271 / cmann@vdl.lu
- Streetwork: 4796-2786 / marmeyers@vdl.lu
- Solidarity benefits: 4796-3195 / dsachsen@vdl.lu
Applications for grants and solidarity benefits must be sent by post to the following address:
Service Jeunesse et Intervention sociale
28, place Guillaume II
L-2090 Luxembourg
Online service
Various procedures can be completed on this site and on guichet.lu:
Office social
In order to protect its customers and staff, the City's Office social has further limited its activities. Key services will be provided via a call centre and email.
Our main contact points:
- Switchboard: available from 8:00 to 11:30 and from 14:00 and 16:00 (4796-2358).
- Meals on wheels: deliveries will continue to be made and the call centre can contacted on 4796-2470. Please call 621 420 744 if you are a new customer or 621 520 738 if you are an existing customer.
- Existing customers who have been assigned a social worker: your social worker will continue to check their voicemail and return your call. Please leave a message with your full name and number. You can also get in touch via email.
- New customers: please send an email to officesocial@vdl.lu. If you do not have an email address, please call the switchboard on 4796-2358.
