Administrative procedures

In light of the Government's statement on Thursday, 7 May 2020, the City's administrative departments and cultural institutions are now open to the general public, subject to the observance of the public-health measures and rules currently in force (two-metre social distancing, compulsory face masks). Opening hours are as follows:

Bierger-Center and Civil Registry

Bierger-Center

Open to the public from Monday to Friday, 8:00–17:00.
Procedures should be carried out online where possible.
A new online procedure is available through MyGuichet.lu for persons wishing to file a change of residence when moving home (within Luxembourg, from one municipality to another or within the same municipality, or moving abroad)
Contact: T: 4796 2200, E: bierger-center@vdl.lu

Civil Registry

Open to the public from Monday to Friday, 8:00–17:00.
Where possible, contact via email and online procedures are preferable.
Contact: T: 4796 2631, E: standesamt@vdl.lu

Infobus

Open to the public from Monday to Saturday, 8:00–18:00.

Service Circulation – permit bureau

Open to the public from Monday to Friday, 8:00–14:00
Online procedures are preferable: circulation.vdl.lu
Only one person at a time will be allowed to enter the counter area.
Contact: T: 4796 2310, E: circulation@vdl.lu

Recette communale – cash desk

Open to the public from Monday to Friday, 8:30–11:45.
Online procedures are preferable: recette.vdl.lu
Contact: T: 4796 2928, E: recette@vdl.lu

Service Hygiène

The Service Hygiène (Sanitation Department) counter is open to the public from Monday to Friday, 8:00–16:00.
Where possible, please book an appointment or find information online at hygiene.vdl.lu
Contact: T: 4796 3640, E: hygiene@vdl.lu

Service Eaux

The Service Eaux (Water Department) is open to the public from Monday to Friday, 8:00–12:00 and 13:00–17:00.
Where possible, please book an appointment or find information online at eaux.vdl.lu
Contact: T: 4796 2883, E: eaux@vdl.lu

Service Urbanisme

The Service Urbanisme (Urban Planning Department) / Division Police des bâtisses (Building Supervision Division) are open to the public by appointment only:
- Monday to Friday: (by appointment only)
Online procedures are preferable: urbanisme.vdl.lu
Contact: T: 4796 2792, E: urbandevelopment@vdl.lu

The following departments are available to answer any questions:

City Hall (reception): 8:00–12:00 and 13:30–17:00
Service Seniors: please call 4796-2757/2428 or send an email to servsenior@vdl.lu (personal visits by appointment only, from Monday to Friday, 8:00–16:00). The Téléalarme personal alert system is working as usual.
Direction Affaires sociales: 4796-2739
Impositions communales: by appointment only – please call 4796-3131 or send an email to impositions@vdl.lu
Service Logement: available from 8:00 to 12:00 and from 13:00 to 17:00 (by appointment)
General Secretariat: by appointment only – please call 4796-2651 / 4796-4444 or send an email to reception@vdl.lu
Service Médecine scolaire: available from 8:00 to 17:00
Direction Ressources humaines (DRH): preferably by appointment: available via telephone (4796-4247) or email (drh@vdl.lu)
Service Intégration et besoins spécifiques: Available from 9:00 to 12:00 and from 14:00 to 16:00 (preferably by appointment)
Service Cimetières: 8:00–17:00
Konviktsgaart: only available via telephone (250 650 – 1)
Service Jeunesse and Service Intervention sociale: