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Administrative procedures

In light of the Government's statement on Thursday, 7 May 2020, the City's administrative departments and cultural institutions are now open to the general public, subject to the observance of the public-health measures and rules currently in force (two-metre social distancing, compulsory face masks). Opening hours are as follows:

Bierger-Center and Civil Registry

Bierger-Center

  • Open to the public from Monday to Friday, 8:00–17:00.
  • Procedures should be carried out online where possible.
  • A new online procedure is available through MyGuichet.lu for persons wishing to file a change of residence when moving home (within Luxembourg, from one municipality to another or within the same municipality, or moving abroad)
  • Contact: T: 4796 2200, E: bierger-center@vdl.lu

Civil Registry

  • Open to the public from Monday to Friday, 8:00–17:00.
  • Where possible, contact via email and online procedures are preferable.
  • Contact: T: 4796 2631, E: standesamt@vdl.lu

Infobus

  • Open to the public from Monday to Saturday, 8:00–18:00.

Service Circulation – permit bureau

  • Open to the public from Monday to Friday, 8:00–14:00
  • Online procedures are preferable: circulation.vdl.lu
  • Only one person at a time will be allowed to enter the counter area.
  • Contact: T: 4796 2310, E: circulation@vdl.lu

Recette communale – cash desk

  • Open to the public from Monday to Friday, 8:30–11:45.
  • Online procedures are preferable: recette.vdl.lu
  • Contact: T: 4796 2928, E: recette@vdl.lu

Service Hygiène

  • The Service Hygiène (Sanitation Department) counter is open to the public from Monday to Friday, 8:00–16:00.
  • Where possible, please book an appointment or find information online at hygiene.vdl.lu
  • Contact: T: 4796 3640, E: hygiene@vdl.lu

Service Eaux

  • The Service Eaux (Water Department) is open to the public from Monday to Friday, 8:00–12:00 and 13:00–17:00.
  • Where possible, please book an appointment or find information online at eaux.vdl.lu
  • Contact: T: 4796 2883, E: eaux@vdl.lu

Service Urbanisme

  • The Service Urbanisme (Urban Planning Department) / Division Police des bâtisses (Building Supervision Division) are open to the public by appointment only:
    • Monday to Friday: 14:00–17:00 (by appointment only)
    • Tuesdays, Wednesdays and Thursdays: 14:00–17:00
  • Online procedures are preferable: urbanisme.vdl.lu
  • Contact: T: 4796 2792, E: urbandevelopment@vdl.lu

The following departments are available to answer any questions:

Bureau Accueil Social (Social Services Office) and Info-Jeunes

  • 9:30–12:00
  • 13:30–16:30

Applications for grants and solidarity benefits must be sent by post to the following address:

Service Jeunesse et Intervention sociale
28, place Guillaume II
L-2090 Luxembourg

Online service

Various procedures can be completed on this site and on guichet.lu:

Office social

  • Opening hours: 8:00–11:30 and 14:00–16:00
  • Switchboard: 4796 2358
  • Meals-on-wheels: 4796 2470
  • Email: officesocial@vdl.lu